For online ordering
If you are not entirely happy with your purchase, please contact us within 7 days of receipt of your purchase, and we will refund your money. All we ask is that you pay the outward and return delivery costs, and the item is fully packaged and unused, a surcharge will be applicable if not returned in this condition.
Please note all damages must be reported within 24 hours of receipt of your goods. We post items within 48 working hours of cleared payment and always obtain proof of posting. We will claim from the post office in case of missing items and send you a replacement or refund you. We ask that you wait 14 days from the date of posting before asking for a replacement or refund.
If you require a refund please email us before you return the item, and the item must be returned within 7 days of purchase. We will not refund items where the product or product’s packaging has been damaged. We will not refund postage costs.
In store policy
We will accept exchanges or offer a credit note if not satisfied, as long as the item (s) are in a saleable condition with tags still attached and in original packaging
In the event of faulty good / goods we offer a full refund. Items cannot be returned or exchanged after 21 days from receipt of the original order.